Shipping & Delivery

Our standard delivery time varies depending on the delivery area (metro/regional/state). Most orders are dispatched 24-28 hours after they're received online & arrive 4-7 days after placing your order, with local (Gold Coast/Brisbane) orders arriving in approximately 3-5 business days.

Gold Coast/Brisbane optional same day pickup available at our Paradise Point office - by appointment (email us to organise).

We are proud (and probably crazy) to offer you FREE shipping on all orders* no matter what you purchase. We value your loyalty & eagerness to support a startup company like ours & do our absolute best to offer you the best service, products, and prices that we can.

We ship using Australia Post. You will receive a notification once we pack your order & pass it on to Aus Post. You will receive another when the postie processes it & picks it up, and another when it has been delivered to your selected address. You will be able to track the entire process from the order number emailed to you once your order is processed.

If there's a breakage on the road, we are notified by the courier service & will re pack and send your order as well as send you an email notification.

Please be mindful of the address you use for delivery - choose somewhere safe, and out of the heat & sun as wine spoils in heat over 26 degrees & we would hate for you to receive spoiled wine! Please also note that having aggressive dogs, or nowhere to safely leave a package can result in the package being marked as "undeliverable" and being returned to us, causing you a delay & us double the charge (please don't do that to us!).

For any issues please contact hello@winenotthebrand.com

* wholesale pricing & shipping rates calculated separately

** NT charged at a flat fee of $9.95