FAQs

GENERAL

  • Do you have a store/pickup location?
We are in the process of setting up HQ and we cannot wait to welcome you there! In the meantime, you can collect your order from our Warehouse in Helensvale, QLD - the address & further collection details will be sent to you once your order is ready. 
  • Can I send your wine to a friend as a gift?
Yes, you certainly can! How kind of you! To add complimentary gift wrapping & a card to your order, please click here. 
  • Can I change my order?
Please ensure you contact us within 12 hours of placing your order to make any changes to your order. Please reach out to us here, we will be more than happy to assist you. 

SHIPPING & DELIVERY

Please be mindful of the address you use for delivery - choose somewhere safe, and out of the heat & sun as wine spoils in heat over 26 degrees & we would hate for you to receive spoiled wine!

  • How much does shipping cost?

Our standard delivery time and fees vary depending on the delivery area (metro/regional/state). We are charged by weight & size, and absorb most of the shipping costs as well as fluctuations in price, passing through only a small flat rate to you. 

Australia (QLD, NSW, ACT & VIC)

orders over $100: FREE 

orders up to $50: $10.20

orders $50-$75: $12.50

orders $75-$100: $19.95

Australia (TAS, SA, WA, NT)

orders over $100: FREE

orders up to $50: $13.10

orders $50-$75: $14.50

orders $75-$100: $23.95

  • How long does delivery take?
Our standard delivery time varies depending on the delivery area (metro/regional/state). Your order will be dispatched within 48 hours, and you can expect to receive your order within 3-5 business days once dispatched. 
We send orders out usually the day of, or after you place it and the courier is automatically scheduled to pick up the next business day. Every now and then we get a driver who doesn't show up, however we follow up on these within 48 hours of expected pick up.
Please note: most orders shipped lately (since the courier Covid crisis) have been arriving within approximately 10 days of you placing your order, with local (Gold Coast/Brisbane) orders arriving in approximately 3-5 business days. 
  • Which courier do you use? 
We use Sendle who contract to Couriers Please & Fastway/Aramex
  • How do I track my order?
You will receive a notification once we pack your order & pass it on to the courier. You will receive another when the courier picks it up. And you will be able to track the entire process from the order number emailed to you once your order is processed. 
  • Do you ship overseas? 
At this stage we don’t due to liquor licensing rules, sorry! 

REFUNDS & RETURNS

  • My wine was damaged in transit
Oh no, we are so sorry to hear that! 
Please reach out to our team here who will be more than happy to help you with a replacement.
  • I have an issue with my order
Oh no, we are so sorry to hear that! 
Please reach out to us here, we will help you get it sorted ASAP!
  • Can I return my order? 
Wine is a fickle industry. We know you may ADORE our taste, or it may not be for you. Unfortunately we can't refund you on "it's not my style" (gift it to someone else girl!) but if something's gone horribly wrong, of course, you'll get your money back! 
Please reach out to us here, we will help you get it sorted ASAP!

PRODUCT INFORMATION

  • Do I have to keep my wine refrigerated?
We recommend popping your Rose and Sauvignon Blanc in the fridge prior to opening (so it is nice and cold!), and to keep in the fridge once opened. 

OTHER

  • Any other questions?
Please reach out to us here, we will be more than happy to assist you with your enquiry. 
  • Is there wholesale pricing?
For all wholesale enquiries, please reach out to us herewe will be more than happy to assist you with your enquiry.