FAQs

GENERAL

Do you have a store/pickup location?

Yes! We are located at Shop 4205, 2 Sunset Avenue, Paradise Point on the Gold Coast. The office isn't manned 24/7 so please email us to make an appointment to pick up your wine, or to pop in and say hi!

Can I send your wine to a friend as a gift?

Yes, you certainly can! How kind of you! To add complimentary gift wrapping & a card to your order, please click here.

Can I change my order?

Please ensure you contact us within 12 hours of placing your order to make any changes to your order. Please reach out to us here, we will be more than happy to assist you.

SHIPPING & DELIVERY

Please be mindful of the address you use for delivery - choose somewhere safe, and out of the heat & sun as wine spoils in heat over 26 degrees & we would hate for you to receive spoiled wine! Please also note that having aggressive dogs, or nowhere to safely leave a package can result in the package being marked as "undeliverable" and being returned to us, causing you a delay & us double the charge (please don't do that to us!).

How much does shipping cost?

We offer Flat Rate Shipping Australia wide ($9.50) and FREE shipping for orders over $150.

Note: wholesale orders are calculated separately

How long does delivery take?

Our standard delivery time varies depending on the delivery area (metro/regional/state). Most orders are dispatched 24-28 hours after they're received online & arrive 4-7 days after placing your order, with local (Gold Coast/Brisbane) orders arriving in approximately 3-5 business days.

Gold Coast/Brisbane optional same day pickup available at our Paradise Point office - by appointment (email us to organise).

Which courier do you use?

We ship using Australia Post.

How do I track my order?

You will receive a notification once we pack your order & pass it on to Aus Post. You will receive another when the postie processes it & picks it up, and another when it has been delivered to your selected address. You will be able to track the entire process from the order number emailed to you once your order is processed.

Do you ship overseas?

At this stage we don’t due to liquor licensing rules, sorry!

REFUNDS & RETURNS

My wine was damaged in transit

Oh no, we are so sorry to hear that!

Please reach out to our team here who will be more than happy to help you with a replacement.

I have an issue with my order

Oh no, we are so sorry to hear that!

Please reach out to us here, we will help you get it sorted ASAP!

Can I return my order?

Wine is a fickle industry. We know you may ADORE our taste, or it may not be for you. Unfortunately we can't refund you on "it's not my style" (gift it to someone else girl!) but if something's gone horribly wrong, of course, you'll get your money back - we also really care & take every piece of feedback on board to keep improving. So please do email us & let us know what's happened.

Please reach out to us here, we will help you get it sorted ASAP!

PRODUCT INFORMATION

Do I have to keep my wine refrigerated?

We store your wine pouches in refrigerators prior to sending them to you, and recommend you do the same. We recommend popping your Rosé and Sauvignon Blanc in the fridge prior to opening (so it is nice and cold!), and ensuring your red is kept under 10 degrees. Keep your pouches in the fridge once opened, and consume within 2 days.

The best by date will be stamped on the back of your wine pouches for your reference. This is best by without opening. Once you crack your pouch lid, you have approximately 2 days before it may begin to ferment.

Why do my Mixed Pack pouches all look the same?

Got your Mixed Case and wondering why the Red, White and Rosé are all in the same Rosé Coloured Glasses 250ml pink & white pouch? We know, it's confusing. And thank you for your patience (and sense of humour). The truth is when we launched wine pouches we had to start with a huge minimum order for our pouches and we thought we were only going to be selling rosé... until you all asked for Red & White wine too. So we pivoted & added our varietal labels to our pink pouches. Look for the black circle on the front, and the white varietal label on the back. We're working on offering multiple designs for your Red & White wines so we can keep our Rosé Coloured Glasses pouches just for Rosé. Check out our Custom Branding options for NEW designs coming Summer 2023.

Why choose wine pouches over wine bottles?

There are several reasons why our customers choose our 250ml wine pouches rather than a full-sized bottle.

1) Convenience is key! Pouches are smaller and more portable than bottles, making them easier to take on the go or store in a fridge. Pouches may also be more convenient for people who don't want to open a full bottle of wine but still want to enjoy a glass or two.

2) Cost. Wine pouches may be less expensive than bottles, especially if they are purchased in cases, with far less wine waste & spoilage.

3) Multiple flavours. Pouches are a great option for people who are trying out a new type of wine and don't want to commit to a full bottle, or are heading to an event where there are multiple people who each drink a different varietal.

4) Portion control. It's easy to see exactly how much you've had when you count your wine pouches. When you free pour from a wine bottle there's a higher risk of losing count of the exact alcohol content you've consumed whereas wine pouches are clearly labelled.

5) Resealable. There's nothing worse than worrying about someone slipping something in your drink at an event, or spilling your beverage on a boat or at a picnic. Being able to reseal the lid is so incredibly valuable.

6) Finally, pouches are more environmentally friendly than bottles, as they produce less waste & are up to 94% lighter than bottles which translates to efficiencies in production, transport & carbon emissions. This can be especially appealing to people who are concerned about reducing their environmental impact.

SUSTAINABILITY

Are your pouches biodegradable?

We are committed to doing right by the planet. That's why we spend a tonne of our time, energy & resources connecting with industry leaders in the sustainability space. Our wine pouches already save over 94% in manufacturing energy compared to bottles (think delivery, production & space saving wins) however we know we aren't perfect.

Innovation requires time, and we are moving as fast as scientists will allow when it comes to the biodegradability/end of life disposal options of our packaging. At the present moment there is no pouch (that we know of) suitable for liquids that is also truly earth friendly. We do our due diligence when partnering with manufacturing partners and unfortunately it isn't always "what you hear is what you get" when it comes to claims around sustainability.

There is much progress to be made in this space, and we love that you care. So please rest assured that every time we have an opportunity to get better, we do. We have an exciting partnership with a new B Corp manufacturing partner in the works which we are incredibly proud of, and big plans for the future, so stay tuned!

OTHER

Any other questions?

Please reach out to us here, we will be more than happy to assist you with your enquiry.

Is there wholesale pricing?

Yes! We are working hard to build the best wholesale and retail relationships and are open to conversations and collaborations. For all wholesale enquiries, please reach out to us here, we will be more than happy to assist you with your enquiry.