Frequently Asked Questions

Yes! We are located at Shop 4205, 2 Sunset Avenue, Paradise Point on the Gold Coast. The office isn't manned 24/7 so please email us to make an appointment to pick up your wine, or to pop in and say hi!

Yes, you certainly can! How kind of you! If you'd like us to add a complimentary "You Got A Gift, Surprise, it's Wine" card please add your note to the "notes" section at checkout.

Please ensure you contact us within 12 hours of placing your order to make any changes to your order. Please reach out to us at hello@winenotthebrand.com, we will be more than happy to assist you.

Please be mindful of the address you use for delivery - choose somewhere safe, and out of the heat & sun as wine spoils in heat over 26 degrees & we would hate for you to receive spoiled wine! Please also note that having aggressive dogs, or nowhere to safely leave a package can result in the package being marked as "undeliverable" and being returned to us, causing you a delay & us double the charge (please don't do that to us!).

We offer Flat Rate Shipping Australia wide ($9.50) and FREE shipping for orders over $150.

Note: wholesale orders are calculated separately

Our standard delivery time varies depending on the delivery area (metro/regional/state). You can expect your delivery within 5 days of your order.

Custom orders take a little longer - once we have sent you your print proof and you have approved it, you can expect your order within 14 days for orders under 100x units. If you're ordering over 100x units, we will let you know your expected delivery date once we understand the complexity of your order.

Gold Coast/Brisbane optional same day pickup available at our Paradise Point office - by appointment (email us to organise).

We ship using Australia Post.

You will receive a notification once we pack your order & pass it on to Aus Post. You will receive another when the postie processes it & picks it up, and another when it has been delivered to your selected address. You will be able to track the entire process from the order number emailed to you once your order is processed.

At this stage we don't due to liquor licensing rules, sorry!

Oh no, we are so sorry to hear that!

Please reach out to our team here who will be more than happy to help you with a replacement.

Oh no, we are so sorry to hear that!

Please reach out to us, we will help you get it sorted ASAP!

Wine is a fickle industry. We know you may ADORE our taste, or it may not be for you. Unfortunately we can't refund you on "it's not my style" (we suggest gifting your remaining pouches to someone else) but if something's gone horribly wrong, of course, you'll get your money back - we also really care & take every piece of feedback on board to keep improving. So please do email us & let us know what's happened.

Please reach out to us, we will help you get it sorted ASAP!

We store your wine pouches in refrigerators prior to sending them to you, and recommend you do the same. We recommend popping your Rosé and White wines in the fridge prior to opening (so they're nice and cold!), and ensuring your Red is kept in the fridge until serving when you can pop it out in room temp. Keep your pouches in the fridge once opened, squeeze the air from them before popping the lid back on, and consume within 2 days.

The best by date will be stamped on the back of your wine pouches for your reference. This is best by without opening. Once you crack your pouch lid, you have approximately 2 days before it may begin to ferment.

Got your Mixed Case and wondering why the Red, White and Rosé are all in the same "Rosé Coloured Glasses" 250ml pink & white pouch? We know, it's confusing. And thank you for your patience (and sense of humour). The truth is when we launched wine pouches we had to start with a huge minimum order for our pouches and we thought we were only going to be selling Rosé... until you all asked for Red & White wine too. So we pivoted & added our varietal labels to our pink pouches. Look for the black circle on the front, and the white varietal label on the back. We're working on offering multiple designs for your Red & White wines so we can keep our Rosé Coloured Glasses pouches just for Rosé. Our NEW trio drops June 2025!

There are several reasons why our customers choose our 250ml wine pouches rather than a full-sized bottle.

1. Convenience is key! Pouches are smaller and more portable than bottles, making them easier to take on the go or store in a fridge. Pouches may also be more convenient for people who don't want to open a full bottle of wine but still want to enjoy a glass or two.
2. Cost. Wine pouches may be less expensive than bottles, especially if they are purchased in cases, with far less wine waste & spoilage.
3. Multiple flavours. Pouches are a great option for people who are trying out a new type of wine and don't want to commit to a full bottle, or are heading to an event where there are multiple people who each drink a different varietal.
4. Portion control. It's easy to see exactly how much you've had when you count your wine pouches. When you free pour from a wine bottle there's a higher risk of losing count of the exact alcohol content you've consumed whereas wine pouches are clearly labelled.
5. Resealable. There's nothing worse than worrying about someone slipping something in your drink at an event, or spilling your beverage on a boat or at a picnic. Being able to reseal the lid is so incredibly valuable.
6. Finally, pouches are more environmentally friendly than bottles, as they produce less waste & are up to 94% lighter than bottles which translates to efficiencies in production, transport & carbon emissions. This can be especially appealing to people who are concerned about reducing their environmental impact.

Our wine pouches already save over 94% in manufacturing energy compared to bottles (think delivery, production & space saving wins) however we know we aren't perfect.

We are committed to doing right by the planet - that's why we spend a tonne of our time, energy & resources connecting with industry leaders in the sustainability space. In fact, we were awarded a grant by Wine Australia to continue to innovate & work on sustainable wine packaging. Our goal is to create a 100% recycled, and recyclable wine pouch, right here in Australia! It's super exciting to drive this forward with government support.

We currently partner with a B Corp Certified manufacturer, so every order contributes to environmental protection practices such as collection of plastics from our oceans, and replanting mangrove forests to assist with carbon sequestration. Innovation requires time, and we are moving as fast as scientists will allow when it comes to the biodegradability/end of life disposal options of our packaging. At the present moment there is no pouch (that we know of) suitable for liquids that is also truly earth friendly. We do our due diligence when partnering with manufacturing partners and unfortunately it isn't always "what you hear is what you get" when it comes to claims around sustainability.

There is much progress to be made in this space, and we love that you care. So please rest assured that every time we have an opportunity to get better, we do. Rest assured, innovation for the sustainable packaging for wine is absolutely front of mind for us.

Please reach out to us here, we will be more than happy to assist you with your enquiry.

Yes! We are working hard to build the best wholesale and retail relationships and are open to conversations and collaborations. For all wholesale enquiries, please reach out to us, we will be more than happy to assist you with your enquiry.